In his latest Guest Blog, Iain Stewart, Co-Director of online booking system Freetobook, draws on his many years’ experience in travel and hotel reservations to offer some friendly advice on keeping your customers happy.
“Most people forget or simply don’t realise that offering an excellent service to your B&B customers starts right from the initial point of contact. It is also at this point that the crucial first impressions are formed by your customers and in many cases this is over the phone or by email. There are some simple small things you can do that will have a big impact on the way your customers view you and your B&B…
