Rick Steves is a US travel writer and TV personality.
As the summer season winds down in Europe, exhausted B&B owners are no doubt promising themselves a well-deserved break – hopefully one spent tallying up increased profits thanks to the excellent weather that the UK, in particular, has enjoyed.
Of course even a good summer brings with it all the usual stresses, problems and experiences with the occasional rather, uh… “special” guest. So if you’re anywhere close to being able to put your feet up, why not take a look at the website of travel guru and all-round good guy Rick Steves. As before, we’ve cherry picked some of the greatest comments from his “graffiti wall” section, where travellers rave about just how great European B&B owners (that means you!) really are. It’s inspiring stuff and just the thing to pep you up if you feel like the recent high-season months have left you wilting somewhat…
How hospitality businesses can get the best out of mobile.
There’s a short but eminently clear and to-the-point article on – of all places – the State of Indiana local government homepage about mobile websites. In the “Tourism Tech Corner” of the site, Jeremy Williams not only does a superb job of explaining why a mobile website is becoming vital for any hospitality-related business, but also drives home the fact that it’s becoming morevital with every passing month, since use of smart phones for Internet browsing is growing at a tremendous rate.
“Any ful kno” (as Nigel Molesworth used to say) that one of the most effective ways to get an economy out of a slump is to boost exports. One way to do this is to devalue your currency and make exports cheaper (exactly what Greece, Spain etc can’t do right now). But another way is to avoid taxing the hell out of the revenues generated by whatever it is you’re exporting – regardless of whether it’s a product, or, in the case of B&Bs, a service. High taxes on UK accommodation stifle the recovery, pure and simple.
Right now, bed and breakfast owners have a rare chance to help the country in terms of both exports and domestic consumption. Staying in a B&B – especially a rural one – is often one of the most delightful experiences for visitors to the UK: it gives them an invaluable chance to experience domestic life in another country without sacrificing anything in the way of comfort and modern amenities. B&Bs are also a crucial generator of jobs and GDP in the local economies that we so desperately need to stimulate (in order to stop the UK becoming, business-wise, “London… and everywhere else.”)
There’s has been some interesting bed and breakfast-related stuff in the New York Times over the past couple of weeks. Nancy Galloway and Andre Laporte – a retired couple who run the Wedgwood Manor Country Inn (Crawford Bay, British Columbia) – took part in the newspaper’s regular “You’re The Boss” feature, which allows owners of small business to solicit advice from its huge readership.
Generating revenue of roughly $100,000 in 2012, the Wedgwood Manor Country Inn is undoubtedly successful, with its website attracting between 800 and 1,000 visits per month. It’s also listed on Canadian B&B sites like bbcanada.com and cabinrentalbc.com, at a cost of c$4,000 per annum (about 85% of their marketing budget.) None the less, Nancy felt that they could still do more and was keen to have fresh insight into her property’s web presence: “It is like having a great editor… You need someone who is looking at your work with a fresh perspective. I am too close to our site and the comments were quite helpful and we are taking many to heart.”
“I’ve been thinking about this a lot recently. All these directory sites with “Gold”, “Platinum”, “Silver”, “Bronze” categories – as well as a free listing – are missing a trick. As I’m sure most people have realised, a “free” listing is worth about as much as you pay for it. So, they list you for free, then point out how few bookings you’ve got, because you have a free, low-priority listing, and press you to upgrade. Inevitably, you don’t, because you have only negative experience of their site and, as Clausewitz said: “Never reinforce failure.” I’ve got “Scoot” trying to do this with me right now.
Yvonne begins by describing the difficulties she found herself in just 3 years ago and how she overcame them: “My room occupancy rates were completely in line with ‘Europe wide industry statistics’ at 21.58% (the Europe average is 21.5% according to Bed & Breakfast.com) and I started to build up an overdraft. Then I started borrowing elsewhere to keep the ship afloat and bit by bit I edged into more and more debt.” However, by changing her strategy, she managed to stop the decline: “I started to increase massively my room occupancy rates, in fact so much so that in a year they soared from 21.58% to 37.68% a MASSIVE 74% increase.” Last year her occupancy rate hit 49.01%, which, she points out, is “almost unheard of in the B & B industry.”
In our latest GUEST BLOG, Sarah Murison, owner of the Two Rose Cottages B&B in Midhurst, West Sussex shares the things that keep business guests coming back to her bed and breakfast.
“Two Rose Cottages Bed and Breakfast has not been open long, and so far most of our guests have been business people: mainly, but not only, business women. I asked them why they chose us, and they told me about nine services that have turned this little bed and breakfast into a home-from-home for the business traveller.
Well, we had a great response from readers to our article on Special Offers and our online poll, where we asked the question, “Do you use Special Offers to boost sales?” 67% of respondents said “Yes”, 33% said “No”. (You can read Part 1 of this article here)